Customer Service business needs Contact Management app design
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This customer received 14 app designs from 5 designers. They chose this app design from Lauren as the winning design.
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We need a simple desktop app (widget style) that will help our agents quickly and efficiently log a details of a contact that they received from client(via email or phone).
App should help our agents to state what happened on the call by enabling them to easily add a list of the services provided.
Some of the data(phone numbers, caller names) will come across automatically from our internal systems e.g. CTI.
Main features:
The app should be engaging to the agent
Simple explanatory icons for each service
One-click access to record services
HTML5 based
Company palette attached
Target Market(s)
Global within our company
Industry/Entity Type
Business
Font styles to use
Colors
Colors selected by the customer to be used in the logo design:
Look and feel
Each slider illustrates characteristics of the customer's brand and the style your logo design should communicate.
Elegant
Bold
Playful
Serious
Traditional
Modern
Personable
Professional
Feminine
Masculine
Colorful
Conservative
Economical
Upmarket
Requirements
Must have
- Must fall inline with our company color palette - attached
- UX should be optimized for easiness and efficiency.
Nice to have
- our initial idea attached in 'Contact tracking app Mockup'
Should not have
- If possible avoid drop down lists.