I hope this message finds you well. We encountered an issue during the upload of the PNG file titled "I’m So Zen’d Out.png". The error occurred due to the presence of special characters (such as the apostrophe) in the filename, which cannot be represented using the ISO-8859-1 character set.

To resolve this issue, kindly follow these steps:

Rename the file: Please change the file name to remove special characters, for example: "Im_So_Zend_Out.png" (replace apostrophes and spaces with underscores or other valid characters).
Upload the renamed file: Once renamed, try uploading the file again so that we can start working on your project.
Additionally, if needed, we can extend the project deadline. Could you kindly confirm if you would like to extend it?

updated

thank you.