Support and or Sales Office

Make your customers feel heard and understood.Make your customers feel respected and liked. Make your customers feelappreciated and helped. Understand that you can do none of these things unlessyou are sincere about them.

Michael Barber

Nothing liberates our greatness like the desireto help, the desire to serve

Marianne Willamson

It’s a very predictable and satisfying phenomenon:whenever we get better, our customers do too.

Don Ward

Success means we go to sleep at night knowingthat our talents and abilities were used in a way that served others.

Marianne Williamson.

The sole purpose of business is to create, serveand satisfy a customer, from beginning to end – and that’s everyone’s job.

Jim Williamson

We don’t celebrate closing a sale, we celebrateopening a relationship.

Patriucia Fripp

I will never make you a promise – unless I giveyou a plan and procedure to make that promise possible.

Zig Ziglar

Customers feel we take them for granted; onlyshow interest when we want an order; lavish our time on prospects; communicatemainly by invoice; are fixated on big accounts; drop them like hot potatoesonce we have the order; don’t follow through on promises; and satisfy our ownbureaucracy rather than their needs. We can do better than that, much better.

John R Graham.

General and public area

Catch people in the act of performingextraordinary customer service. Treat them like heroes. Tell their stories, farand wide.

Jim Williamson

We see our customers as invited guests to aparty, and we are the hosts. It’s our job every day to make every importantaspect of the customer experience a little bit better." Jeff Bezos - Founder andCEO of Amazon

"If you do build a great experience,customers tell each other about that. Word of mouth is verypowerful."  Jeff Bezos

It's not a faithin technology. It's faith in people. Steve Jobs

“Being the richest man in the cemetery doesn’tmatter to me … Going to bed at night saying we’ve done something wonderful…that’s what matters to me.” Steve Jobs

The customer experience is the next competitivebattleground. Jerry Gregoire, CIO, Dell Computers

”Do what you do so well that they will want tosee it again and bring their friends.”- Walt Disney

In the world of internet customer service, it isimportant to remember your competitor is only a mouse click away. DougWarner (not sure who he is but like the quote).

The customer is why you go to work. If they goaway, you do, too. David Haverford (?)

MaybeSome for Sales or Build Team:

Quality is remembered long after the price is forgotten. Gucci Family Slogan